The client is a prominent insurance services provider in Malaysia, offering life, investment-linked, group scheme, retirement, savings, and healthcare insurance products and services. It is also a part of a major Non-Banking Financial Services group having its operations worldwide.
Business Challenge
Tedious process of capturing data fields from physical forms onto digital ones.
Huge manual intervention and cost incurred in the process
Our Solution
Integrated the tool ‘TeleForm’ for implementing ICR and OCR technology, and DocuFlow for scanning of documents.
scans the document, identify the scanned document, transfers data to the respective system to populate the digital data, front end interface to amend the data whenever required, provide reports and statistics on the activities performed.
Business Impact
Reduce the time taken in data capture process and reduce the cost incurred in the data entry process
helped to reduce human errors and the number of FTEs working on data entry and improving data entry speed
provided accuracy and security while achieving better operation automation
