Self-Care Mobile App for Large Telcom Service Provider

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About the Customer

A data-centric and multiple award-winning mobile data service company in Malaysia. It has presence all over country with subscriber base of 7 million mark. It has been an award-winning telco with affordable plans and a comprehensive fintech ecosystem.

Business Challenge

  • Inconsistent user experience
  • Multiple platforms and applications resulted in resource and process intensive.
  • Limited capabilities in sales and marketing activities.

Our Solution

  • Revamp end user experience through state-of-the art digital application
  • Leveraged the React Native platform & Custom CMS development
  • Robust Test coverage through AI driven Automation on Appium
  • Actively involved in setting up the CI/CD pipeline to ensure smooth deployment

Business Impact

  • Increase of Revenue by 15% (YoY)
  • Cost Optimization – Cloud Infrastructure & On-Demand Scalability
  • Enhanced Customer Experience – Ease of Use – Millennials & Other Age Groups.